Outsourcing Medical Transcriptions: Acheiving Healthcare Workflow Integration

Because of the nature of healthcare, it is imperative that all aspects of medical care are performed in an efficient and accurate manner. From direct patient contact down to administrative and clerical tasks, such as medical transcriptions, the process must happen quickly and be error free. Due to the complex nature of medical care, a patient’s medical records from several physicians may have to be consulted when making a diagnosis and treatment decisions. It is therefore extremely important that these records are completely accurate. In order to assure accuracy and timeliness, a medical transcriptionist company may use a software package to better manage their workflow and integrate it into the healthcare delivery process.

Typically when using workflow integration software, a physician provides a medical dictation. This can be done using either a traditional recording device, or can be relayed over a telephone line. The dictation is then logged into the workflow integration software and sent out to a transcriptionist. Depending on the specifications of the software, there may be quite a bit of information logged before the dictation is even sent out.

At a minimum, the software can allow the company to track when the dictation was received, and when the finished transcript is needed. After the transcript is sent to the transcriptionist, many other metrics are recorded. The transcriptionist’s error rate and time it takes to produce the transcript are tracked. Software also allows supervisors or managers to see how long ago a dictation was sent to a particular transcriptionist. This allows even companies with employees who work from home or offsite to see what work is pending, what work has been sent out, and which finished products have been returned. This software also allows the company to easily track which transcriptionists produce the best transcripts in the least amount of time. This data can be used to assure medical providers that their finished transcripts are produced by experienced, professional transcriptionists.

After the transcript is completed, it is relayed back to the medical provider. Due to many technological improvements, this can be a very quick process. Most transcription companies relay the finished work to the hospital or physician’s office electronically, either by using the Internet or by sending a data file directly to the provider. This file can then be read and printed out in a matter of seconds from when it is received.

By using these technological improvements, it is easy to see exactly where a dictation is in process. Depending on the parameters of the software, it may be possible for the medical provider to track the transcript at every point in the process, from raw dictation to finished process. Accountability is assured, as there is a log of everyone who comes in contact with the dictation file, and what they do. This is also a wonderful way of assuring patient privacy and HIPAA compliance.

This article was written by Larry Edward who follows medical workflow trends. He invites you to consider
Oracle Transcription www.oracletranscription.com which provides the most advanced digital dictation services with the highly experienced medical transcriptionists who are exclusively 100% American-based .

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